Hotel manager job Siem Reap 60 units resort Cambodia

Hotel Manager job Sarai resort and spa CambodiaCambodia_Angkor_Wat

  • Salary up to $4K + benefits + KPI based bonus
  • Suits Rooms Division Manager/director, Operations Manager ready for a promotion
  • boutique resort and spa of 60 units With a price point of between USD 90-130 /night, targeting the upper-middle class European, American, and some Asian tourists visiting Siem Reap, Cambodia
  • pre opening and opening experience needed
  • SE Asia experience hghly desirable
  • owned by a Vietnamese investment company

Here is our timeline:

-Next week: notifications for first round interviews (likely via skype; if candidates are in Thailand/Vietnam/Cambodia, we will also consider an in-person interview, but likely only for second round  if we choose to hold it)
-Late November/early December: Target hire date
-Early February: Opening

Name: Sarai Resort and Spa
Roughly 3,000 square meters, 1-2 minutes by tuk tuk from the tourist center in Siem Reap, Cambodia 
Boutique resort with ~60 rooms, including basic rooms to premium 2 story rooms 
Rooms facing a central pool with design inspiration from Moroccan riads
Spa, restaurant and bar
Website (includes some pictures): http://sarairesort.com/

Siem Reap (Khmerក្រុងសៀមរាបpronounced [siəm riəp]Thaiเสียมราฐ) is the capital city of Siem Reap Province in northwestern Cambodia, and a popular resort town as the gateway to Angkor region. Siem Reap has colonial and Chinese-style architecture in the Old French Quarter, and around the Old Market. In the city, there are museums, traditional Apsara dance performances, Cambodian cultural village, souvenir and handycraft shops, silk farms, rice-paddy countryside, fishing villages and a bird sanctuary near the Tonle Sap Lake

Siem Reap today—being a popular tourist destination—has a large number of hotels, resorts, restaurants and businesses closely related to tourism. This is much owed to its proximity to Angkor temples, the most popular tourist attraction in Cambodia. 

In 2014, Siem Reap was ranked as the world's fourth best city for tourists by TripAdvisor's Travelers' Choice Awards.

Be SURE to read the job description below BEFORE you APPLY.
 
To APPLY eMail CV to Cambodia Resort hotel manager recruiter Modris Reinbergs modris@gmail.com +1-310-691-2586or, Southeast Asia resort recruiter Guada Costillas guada.costillas@gmail.com
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Hotel Manager job 

An enthusiastic individual with a passion for genuine hospitality and the welfare of guests to be a Hotel Manager of our newly opening boutique resort and spa. As a Hotel Manager, you are responsible for preparing all aspects of operating the resort at the pre-opening phase and taking operational responsibilities post-opening. These responsibilities include, but are not limited to:                                                         

 

 

Daily Operations

  • Assuming daily responsibility for all operational aspects of the business such as Front Office, Housekeeping, Human Resources, Food & Beverage, Sales & Marketing, and other functions to achieve guest satisfaction and quality service
  • Establishing effective systems and controls to ensure the smooth operation of all departments in accordance with corporate and resort policies
  • Interacting with individuals both inside and outside the resort such as current and potential clients, industry representatives, suppliers, and members of the local community
  • Making periodic inspection of rooms, building exterior, etc. to identify and address potential safety hazards and sanitation needs

Guest Services

  • Creating a guest centric atmosphere throughout the resort and supporting the staff to enable the delivery of responsive, friendly, and courteous customer service at all times
  • Guiding and training staff to provide thoughtful and positive responses to guest complaints and learning from all guest comments by actively seeking feedback
  • Maintaining the highest F&B and Spa quality and service

Sales and Marketing

  • Directing market research to identify changing market conditions, demand segments, and sources of business to devise marketing and sales strategies
  • Maximizing the sales and merchandising potential of resort offerings and expanding revenue streams by positioning the resort as a desirable destination in Siem Reap
  • Identifying the primary competition and taking advantage of the hotel's relative strengths

Finance and Reporting

  • Developing the resort budget according to short- and long-term operational goals and ensuring that costs are controlled throughout the departments by regularly reviewing results and taking corrective action when necessary
  • Forecasting revenues, expenses and occupancy for the hotel and setting and achieving sales targets and profitability
  • Analyzing financial information in a timely fashion and presenting performance reviews and recommendations on adjustments to business plans, labor requirements and operating costs to the Board of Directors

Human Resources and Management Coordination

  • Managing recruitment, training, and personnel  turnover to meet operational needs and implementing professional development initiatives to yield measurable managerial and professional growth of the resort staff
  • Establishing performance guidelines, responsibilities and goals for subordinates and conducting regular staff evaluations and appraisals
  • Fostering a learning culture in which all staff members feel valued and empowered to create a healthy and efficient working environment, which translates to superior guest experience
  • Leading the management team through effective internal communication and providing consistent guidance on disciplinary and grievance issues

Pre-Opening

  • Building and leading a strong pre-opening team to launch the hotel on time and on budget
  • Formulating the administrative structure for operating the resort
  • Setting and maintaining a high standard of quality and customer service from the outset
  • Other responsibilities for a successful pre-opening of the resort, such as creating purchasing plans and assisting the project development team                                                              

Requirements                 

  • At least 5 years of experience in the hotel industry, preferably with at least 2 years at the management level (e.g. Rooms, Operations or FO manager) in a hotel of similar operational scope
  • Bachelor’s degree in hotel management or a related field preferred
  • Excellent command of both written and verbal English; knowledge of Khmer a plus
  • Previous experience overseas preferred, especially in Asia
  • Previous pre-opening experience preferred

Personal Qualities and Skills

  • Highly driven self-starter with evident potential for career advancement in hotel management
  • Independent quick learner who eagerly accepts new assignments and challenges
  • Exceptional team builder with a natural coaching style with an ability to transfer capability in training a workforce
  • Sharp business acumen to recognize the challenges and opportunities presented by the Cambodian hotel market
  • Well rounded management abilities, including multi-tasking, decision-making, time management, and project management skills
  • Excellent interpersonal and client-facing abilities
  • Solid knowledge of computers and management software

end of Hotel Manager job at resort hotel and spa in Siem Reap Cambodia South East Asia