Daily Operations

• Assuming daily responsibility for all operational aspects of the business such as Front Office, Housekeeping, Human Resources, Food & Beverage, Sales & Marketing, and other functions to achieve guest satisfaction and quality service
• Establishing effective systems and controls to ensure the smooth operation of all departments in accordance with corporate and resort policies
• Interacting with individuals both inside and outside the resort such as current and potential clients, industry representatives, suppliers, and members of the local community
• Making periodic inspection of rooms, building exterior, etc. to identify and address potential safety hazards and sanitation needs

Guest Services

• Creating a guest centric atmosphere throughout the resort and supporting the staff to enable the delivery of responsive, friendly, and courteous customer service at all times
• Guiding and training staff to provide thoughtful and positive responses to guest complaints and learning from all guest comments by actively seeking feedback
• Maintaining the highest F&B and Spa quality and service

Sales and Marketing

• Directing market research to identify changing market conditions, demand segments, and sources of business to devise marketing and sales strategies
• Maximizing the sales and merchandising potential of resort offerings and expanding revenue streams by positioning the resort as a desirable destination in Siem Reap
• Identifying the primary competition and taking advantage of the hotel's relative strengths

Finance and Reporting

• Developing the resort budget according to short- and long-term operational goals and ensuring that costs are controlled throughout the departments by regularly reviewing results and taking corrective action when necessary
• Forecasting revenues, expenses and occupancy for the hotel and setting and achieving sales targets and profitability
• Analyzing financial information in a timely fashion and presenting performance reviews and recommendations on adjustments to business plans, labor requirements and operating costs to the Board of Directors

Human Resources and Management Coordination

• Managing recruitment, training, and personnel  turnover to meet operational needs and implementing professional development initiatives to yield measurable managerial and professional growth of the resort staff
• Establishing performance guidelines, responsibilities and goals for subordinates and conducting regular staff evaluations and appraisals
• Fostering a learning culture in which all staff members feel valued and empowered to create a healthy and efficient working environment, which translates to superior guest experience
• Leading the management team through effective internal communication and providing consistent guidance on disciplinary and grievance issues

Pre-Opening

• Building and leading a strong pre-opening team to launch the hotel on time and on budget
• Formulating the administrative structure for operating the resort
• Setting and maintaining a high standard of quality and customer service from the outset
• Other responsibilities for a successful pre-opening of the resort, such as creating purchasing plans and assisting the project development team                                                              

Requirements                 

• At least 5 years of experience in the hotel industry, preferably with at least 2 years at the management level (e.g. Rooms, Operations or FO manager) in a hotel of similar operational scope
• Bachelor’s degree in hotel management or a related field preferred
• Excellent command of both written and verbal English; knowledge of Khmer a plus
• Previous experience overseas preferred, especially in Asia
• Previous pre-opening experience preferred

Personal Qualities and Skills

• Highly driven self-starter with evident potential for career advancement in hotel management
• Independent quick learner who eagerly accepts new assignments and challenges
• Exceptional team builder with a natural coaching style with an ability to transfer capability in training a workforce
• Sharp business acumen to recognize the challenges and opportunities presented by the Cambodian hotel market
• Well rounded management abilities, including multi-tasking, decision-making, time management, and project management skills
• Excellent interpersonal and client-facing abilities
• Solid knowledge of computers and management software